Data Processing Agreement

* Please email us at [email protected] for a signed DPA

This Data Processing Agreement (“DPA”) forms a part of our Customer Terms, unless Customer has entered into a superseding written master subscription agreement with Alphacloud, in which case, it forms a part of such written agreement (in either case, the “Agreement”).

By signing the DPA, Customer enters into this DPA on behalf of itself and, to the extent required under

applicable Data Protection Laws, in the name and on behalf of its Controller Affiliates (defined below). For

the purposes of this DPA only, and except where indicated otherwise, the term “Customer” shall include

Customer and Controller Affiliates. All capitalized terms not defined herein shall have the meaning set forth in the Agreement.
In the course of providing the Services under the Agreement, Alphacloud may Process certain Personal Data (such terms defined below) on behalf of Customer and where Alphacloud Processes such Personal Data on behalf of Customer the Parties agree to comply with the terms and conditions in this DPA in connection with such Personal Data.   

HOW TO EXECUTE THIS DPA: 

To complete this DPA, Customer must contact Alphacloud at [email protected], and in accordance with the instructions provided below in the Section entitled “How this DPA Applies to Customer and its Affiliates”, this DPA will become legally binding.

HOW THIS DPA APPLIES TO CUSTOMER: 

If the Customer entity signing this DPA is a party to the Agreement, this DPA is an agreement to and forms part of the Agreement. In such case, the Alphacloud entity that is party to the Agreement is party to this DPA. 

If the Customer entity signing this DPA has executed an Order Form with Alphacloud or its Affiliate pursuant to the Agreement, but is not itself a party to the Agreement, this DPA is an agreement to that Order Form and applicable renewal Order Form(s), and the Alphacloud entity that is party to such Order Form is party to this DPA. 

If the Customer entity signing this DPA is neither a party to an Order Form nor the Agreement, this DPA is not valid and is not legally binding. Such entity should request that the Customer entity who is a party to the Agreement executes this DPA. 

1. DEFINITIONS

“Alphacloud” means the Alphacloud entity which is a party to this DPA, as specified in the section “HOW THIS DPA APPLIES” above, being Alphacloud Technologies Pte Ltd, a limited company organized and existing under the laws of Singapore Government, Unique Entity Number: 201902224G with its head office at 50 LAKESIDE DRIVE #06-08 CASPIAN SINGAPORE 648315. 

“Alphacloud Group” means Alphacloud and its Affiliates engaged in the Processing of Personal Data. 
“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. “Control,” for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.

“Controller” means the entity which determines the purposes and means of the Processing of Personal Data. 

“Controller Affiliate” means any of Customer’s Affiliate(s) (a) (i) that are subject to applicable Data Protection Laws of the European Union, the European Economic Area and/or their member states, Switzerland and/or the United Kingdom, and (ii) permitted to use the Services pursuant to the Agreement between Customer and Alphacloud, but have not signed their own Order Form and are not a “Customer” as defined under the Agreement, (b) if and to the extent Alphacloud processes Personal Data for which such Affiliate(s) qualify as the Controller. 

“Data Protection Laws” means all laws and regulations, including laws and binding regulations of the European Union, the European Economic Area (“EEA”) and their member states, Switzerland and the United Kingdom, applicable to the Processing of Personal Data under the Agreement.

“Europe” means the European Union, the EEA, Switzerland and the United Kingdom.

“Data Subject” means the identified or identifiable person to whom Personal Data relates. 

“GDPR” means the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

“Personal Data” means any Customer Data that relates to an identified or identifiable natural person, to the extent that such information is protected as personal data under applicable Data Protection Laws. 

“Processing” means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. 

“Processor” means the entity which Processes Personal Data on behalf of the Controller. 

“Public Authority” means a government agency or law enforcement authority, including judicial authorities.

“Standard Contractual Clauses” means Standard Contractual Clauses for the transfer of Personal Data to third countries set out in Commission Implementing Decision (EU) 2021/914 of 4 June 2021 on standard contractual clauses for the transfer of personal data to third countries pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council, as currently set out at https://data.europa.eu/eli/dec_impl/2021/914/oj.

“Sub-processor” means any entity engaged by Alphacloud or a member of the Alphacloud Group to Process Personal Data in connection with the Services. 

“Supervisory Authority” means an independent public authority which is established by an EU Member State pursuant to the GDPR.

2. PROCESSING OF PERSONAL DATA

2.1 Roles of the Parties. The parties acknowledge and agree that with regard to the Processing of Personal Data, Customer is the Controller or a Processor, Alphacloud is the Processor and that Alphacloud or members of the Alphacloud Group will engage Sub-processors pursuant to the requirements set forth in Section 4 “Sub-processors” below. 

2.2 Customer’s Processing of Personal Data. Customer shall, in its use of the Services and provision of instructions, Process Personal Data in accordance with the requirements of applicable Data Protection Law (including where the Customer is a Processor, by ensuring that the ultimate Controller does so).
Customer shall have sole responsibility for the accuracy, quality, and legality of Personal Data and the means by which Customer acquired Personal Data.

2.3 Alphacloud’s Processing of Personal Data. As Customer’s Processor, Alphacloud shall only Process Personal Data for the following purposes: (i) Processing in accordance with the Agreement and applicable Order Form(s); (ii) Processing initiated by Authorized Users in their use of the Services; and (iii) Processing to comply with other reasonable instructions provided by Customer (e.g., via email or support tickets) that are consistent with the terms of the Agreement (individually and collectively, the “Purpose”). Alphacloud acts on behalf of and on the instructions of Customer in carrying out the Purpose. 

2.4 Details of the Processing. The subject-matter of Processing of Personal Data by Alphacloud is as described in the Purpose in Section 2.3. The duration of the Processing, the nature and purpose of the Processing, the types of Personal Data and categories of Data Subjects Processed under this DPA are further specified in Schedule 2 (Description of Processing/Transfer) to this DPA.

3. RIGHTS OF DATA SUBJECTS

3.1 Data Subject Requests. Alphacloud shall, to the extent legally permitted, promptly notify Customer of any complaint, dispute or request it has received from a Data Subject under applicable Data Protection Law in relation to Personal Data, such as a Data Subject’s right of access, right to rectification, restriction of Processing, erasure (“right to be forgotten”), data portability, objection to the Processing, or its right not be subject to an automated individual decision making (each, a “Data Subject Request”). Alphacloud shall not respond to a Data Subject Request itself, except that the Customer authorizes Alphacloud to redirect the Data Subject Request as necessary to allow Customer to respond directly. Taking into account the nature of the Processing, Alphacloud shall assist Customer by appropriate technical and organizational measures, insofar as this is possible, for the fulfilment of Customer’s obligation to respond to a Data Subject Request as required by applicable Data Protection Laws. In addition, to the extent Customer, in its use of the Services, does not have the ability to address a Data Subject Request, Alphacloud shall, upon Customer’s request, provide commercially reasonable efforts to assist Customer in responding to such Data Subject Request, to the extent Alphacloud is legally permitted to do so and the response to such Data Subject Request is required under applicable Data Protection Laws. To the extent legally permitted, Customer shall be responsible for any costs arising from Alphacloud’s provision of such assistance, including any fees associated with provision of additional functionality.

4. SUB-PROCESSORS

4.1 Appointment of Sub-processors. Customer acknowledges and agrees that (a) Alphacloud’s Affiliates may be retained as Sub-processors through written agreement with Alphacloud and (b) Alphacloud and Alphacloud’s Affiliates respectively may engage third-party Sub-processors in connection with the provision of the Services. As a condition to permitting a third-party Sub-processor to Process Personal Data, Alphacloud or a Alphacloud Affiliate will enter into a written agreement with each Sub-processor containing data protection obligations that provide at least the same level of protection for Personal Data as those in this DPA, to the extent applicable to the nature of the Services provided by such Sub-processor.
Customer acknowledges that Alphacloud is located in Singapore and is involved in providing the Services to Customer either directly or through the provision of support to Alphacloud Software Limited. In the event Customer enters into the Standard Contractual Clauses, then Customer hereby grants Alphacloud a general written authorization to appoint Sub-processors in accordance with clause 9 of the Standard Contractual Clauses and this section 4.

4.2 List of Current Sub-processors and Notification of New Sub-processors.A current list of Subprocessors engaged in Processing Personal Data for the performance of the Services, including a description of their processing activities and countries of location, is accessible all times via our privacy policy. Alphacloud shall send notifications to Customer of new Sub-processors by email at least fourteen (14) days’ prior to authorizing such new Sub-processor(s) to Process Personal Data in connection with the provision of the applicable Services.

4.3 Objection Right for New Sub-processors. Customer may reasonably object to Alphacloud’s use of a new Sub-processor (e.g., if making Personal Data available to the Sub-processor may violate applicable Data Protection Law or weaken the protections for such Personal Data) by notifying Alphacloud promptly in writing within ten (10) business days after receipt of Alphacloud’s notice in accordance with the mechanism set out in Section 4.2. Such notice shall explain the reasonable grounds for the objection. In the event Customer objects to a new Sub-processor, as permitted in the preceding sentence, Alphacloud will use commercially reasonable efforts to make available to Customer a change in the Services or recommend a commercially reasonable change to Customer’s configuration or use of the Services to avoid Processing of Personal Data by the objected-to new Sub-processor without unreasonably burdening Customer. If Alphacloud is unable to make available such change within a reasonable period of time, which shall not exceed thirty (60) days, either party may terminate without penalty the applicable Order Form(s) with respect only to those Services which cannot be provided by Alphacloud without the use of the objected-to new Sub-processor by providing written notice to Alphacloud. Alphacloud will refund Customer any prepaid fees covering the remainder of the term of such Order Form(s) following the effective date of termination with respect to such terminated Services, without imposing a penalty for such termination on Customer. 

4.4 Liability. Alphacloud shall be liable for the acts and omissions of its Sub-processors to the same extent Alphacloud would be liable if performing the Services of each Sub-processor directly under the terms of this DPA. 

5. SECURITY

5.1   Controls for the Protection of Personal Data. Alphacloud shall maintain appropriate technical and organizational measures for protection of the security (including protection against unauthorized or unlawful Processing and against accidental or unlawful destruction, loss or alteration or damage, unauthorized disclosure of, or access to, Personal Data), confidentiality and integrity of Personal Data, as set forth in Alphacloud’s Security Practices. Alphacloud regularly monitors compliance with these measures. Alphacloud will not materially decrease the overall security of the Services during a subscription term. 

5.2   Audit. Alphacloud shall maintain an audit program to help ensure compliance with the obligations set out in this DPA and shall make available to Customer information to demonstrate compliance with the obligations set out in this DPA.

5.3   Data Protection Impact Assessment. Upon Customer’s request, Alphacloud shall provide Customer with reasonable cooperation and assistance needed to fulfil Customer’s obligation under Data Protection Laws to carry out a data protection impact assessment related to Customer’s use of the Services, to the extent Customer does not otherwise have access to the relevant information, and to the extent such information is available to Alphacloud.

6. PERSONAL DATA INCIDENT MANAGEMENT AND NOTIFICATION

Alphacloud maintains security incident management policies and procedures. Alphacloud shall notify Customer without undue delay of any breach relating to Personal Data (within the meaning of applicable Data Protection Law) of which Alphacloud becomes aware and which may require a notification to be made to a competent Supervisory Authority or Data Subject under applicable Data Protection Law or which Alphacloud is required to notify to Customer under applicable Data Protection Law (a “Personal Data Incident”). Alphacloud shall provide commercially reasonable cooperation and assistance in identifying the cause of such Personal Data Incident and take commercially reasonable steps to remediate the cause to the extent the remediation is within Alphacloud’s control. Except as required by applicable Data Protection Law, the obligations herein shall not apply to incidents that are caused by Customer, Authorized Users and/or any Non-Alphacloud Products.

7. GOVERNMENT ACCESS REQUESTS

7.1 Alphacloud requirements. In its role as a Processor, Alphacloud shall maintain appropriate measures to protect Personal Data in accordance with the requirements of Data Protection Laws, including by implementing appropriate technical and organizational safeguards to protect Personal Data against any interference that goes beyond what is necessary in a democratic society to safeguard national security, defense and public security. If Alphacloud receives a legally binding request to access Personal Data from a Public Authority, Alphacloud shall, unless otherwise legally prohibited, promptly notify Customer including a summary of the nature of the request. To the extent Alphacloud is prohibited by law from providing such notification, Alphacloud shall as appropriate use commercially reasonable efforts to obtain a waiver of the prohibition to enable Alphacloud to communicate as much information as possible, as soon as possible. Further, Alphacloud shall challenge the request if, after careful assessment, it considers that the request is unlawful. As reasonable and appropriate Alphacloud shall pursue possibilities of appeal. When challenging a request, Alphacloud shall seek interim measures with a view to suspending the effects of the request until the competent judicial authority has decided on its merits. It shall not disclose the Personal Data requested until required to do so under the applicable procedural rules. Alphacloud agrees it will provide the minimum amount of information permissible when responding to a request for disclosure, based on a reasonable interpretation of the request. Alphacloud shall promptly notify Customer if Alphacloud becomes aware of any direct access by a Public Authority to Personal Data and provide information available to Alphacloud in this respect, to the extent permitted by law. For the avoidance of doubt, this DPA shall not require Alphacloud to pursue actions or inactions that could result in civil or criminal penalty for Alphacloud such as contempt of court.

7.2 Sub-processors requirements. Alphacloud shall ensure that Sub-processors involved in the Processing of Personal data are subject to the relevant commitments regarding Government Access Requests in the Standard Contractual Clauses.

8. RETURN AND DELETION OF PERSONAL DATA

Upon termination of the Services for which Alphacloud is Processing Personal Data, Alphacloud shall, upon Customer’s request, return all Personal Data in Alphacloud’s possession to Customer or securely destroy such Personal Data and demonstrate to the satisfaction of Customer that it has taken such measures, unless applicable law prevents it from returning or destroying all or part of Personal Data. For clarification, depending on the Service plan purchased by Customer, access to export functionality may incur additional charge(s) and/or require purchase of a Service upgrade.  

9. CONTROLLER AFFILIATES

9.1 Contractual Relationship. The parties acknowledge and agree that, by executing the DPA, Customer enters into the DPA on behalf of itself and, as applicable, in the name and on behalf of its Controller Affiliates, thereby establishing a separate DPA between Alphacloud and each such Controller Affiliate subject to the provisions of the Agreement and this Section 9 and Section 10. Each Controller Affiliate agrees to be bound by the obligations under this DPA and, to the extent applicable, the Agreement. For the avoidance of doubt, a Controller Affiliate is not and does not become a party to the Agreement, and is only a party to the DPA. All access to and use of the Services by Controller Affiliates must comply with the terms and conditions of the Agreement and any violation of the terms and conditions of the Agreement by a Controller Affiliate shall be deemed a violation by Customer. 

9.2 Communication. The Customer that is the contracting party to the Agreement shall remain responsible for coordinating all communication with Alphacloud under this DPA and be entitled to make and receive any communication in relation to this DPA on behalf of its Controller Affiliates. 

9.3 Rights of Controller Affiliates. If a Controller Affiliate becomes a party to the DPA with Alphacloud, it shall, to the extent required under applicable Data Protection Laws, also be entitled to exercise the rights and seek remedies under this DPA, subject to the following: 

9.3.1 Except where applicable Data Protection Laws require the Controller Affiliate to exercise a right or seek any remedy under this DPA against Alphacloud directly by itself, the parties agree that (i) solely the Customer that is the contracting party to the Agreement shall exercise any such right or seek any such remedy on behalf of the Controller Affiliate, and (ii) the Customer that is the contracting party to the Agreement shall exercise any such rights under this DPA not separately for each Controller Affiliate individually but in a combined manner for all of its Controller Affiliates together.   

10. LIMITATION OF LIABILITY

Each party’s and all of its Affiliates’ liability, taken together in the aggregate, arising out of or related to this DPA, and all DPAs between Controller Affiliates and Alphacloud, whether in contract, tort or under any other theory of liability, is subject to the ‘Limitation of Liability’ section of the Agreement, and any reference in such section to the liability of a party means the aggregate liability of that party and all of its Affiliates under the Agreement and all DPAs together. 

For the avoidance of doubt, Alphacloud’s and its Affiliates’ total liability for all claims from the Customer and all of its Controller Affiliates arising out of or related to the Agreement and each DPA shall apply in the aggregate for all claims under both the Agreement and all DPAs established under the Agreement, including by Customer and all Controller Affiliates, and, in particular, shall not be understood to apply individually and severally to Customer and/or to any Controller Affiliate that is a contractual party to any such DPA. 

11. EUROPEAN SPECIFIC PROVISIONS

11.1 Definitions. For the purposes of this section 11 and Schedule 1 these terms shall be defined as follows:

“EU C-to-P Transfer Clauses” means Standard Contractual Clauses sections I, II, III and IV (as applicable) to the extent they reference Module Two (Controller-to-Processor).

“EU P-to-P Transfer Clauses” means Standard Contractual Clauses sections I, II III and IV (as applicable) to the extent they reference Module Three (Processor-to-Processor)

11.2 GDPR. Alphacloud will Process Personal Data in accordance with the GDPR requirements directly applicable to Alphacloud’s provisioning of the Services. 

11.3 Customer Instructions. Alphacloud shall inform Customer immediately (i) if, in its opinion, an instruction from Customer constitutes a breach of the GDPR and/or (ii) if Alphacloud is unable to follow Customer’s instructions for the Processing of Personal Data.

11.4 Transfer Mechanisms. If, in the performance of the Services, Personal Data that is subject to the GDPR or any other law relating to the protection or privacy of individuals that apply in Europe is transferred out of Europe to countries which do not ensure an adequate level of data protection within the meaning of the Data Protection Laws of Europe, the transfer mechanisms listed below shall apply to such transfers and can be directly enforced by the parties to the extent such transfers are subject to the Data Protection Laws of Europe:  

• The EU C-to-P Transfer Clauses. Where Customer and/or its Controller Affiliate is a Controller and a data exporter of Personal Data and Alphacloud Technologies Pte Ltd is a Processor and data importer in respect of that Personal Data, then the parties shall comply with the EU C-to-P Transfer Clauses, subject to the additional terms in section 1 of Schedule 1; and/or
• The EU P-to-P Transfer Clauses. Where Customer and/or its Controller Affiliate is a Processor acting on behalf of a Controller and a data exporter of Personal Data and Alphacloud Technologies Pte Ltd is a Processor and data importer in respect of that Personal Data, the parties shall comply with the terms of the EU P-to-P Transfer Clauses, subject to the additional terms in sections 1 and 2 of Schedule 1.

12. GOVERNING LAW

This DPA and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of the Republic of Ireland.

__________________________________________

SCHEDULE 1:  TRANSFER MECHANISMS FOR EUROPEAN DATA TRANSFERS  

1. STANDARD CONTRACTUAL CLAUSES OPERATIVE PROVISIONS AND ADDITIONAL TERMS

For the purposes of the EU C-to-P Transfer Clauses and the EU P-to-P Transfer Clauses, Customer is the data exporter and Alphacloud Technologies Pte Ltd is the data importer and the parties agree to the following. If and to the extent a Controller Affiliate relies on the EU C-to-P Transfer Clauses or the EU P-to-P Transfer Clauses for the transfer of Personal Data, any references to ‘Customer’ in this Schedule include such Controller Affiliate. Where this section 1 does not explicitly mention EU C-to-P Transfer Clauses or EU P-to-P Transfer Clauses it applies to both of them.

1.1. Reference to the Standard Contractual Clauses. The relevant provisions contained in the Standard Contractual Clauses are incorporated by reference and are an integral part of this DPA. The information required for the purpose of the Appendix to the Standard Contractual Clauses is set out in Schedule 2. 

1.2. Docking clause. This option under clause 7 shall not apply. 

1.3. Instructions. This DPA and the Agreement are Customer’s complete and final instructions at the time of execution of the DPA for the Processing of Personal Data. Any additional or alternate instructions must be consistent with the terms of this DPA and the Agreement. For the purposes of Clause 8.1(a), the instructions by Customer to process Personal Data are set out in section 2.3 of the DPA and include onward transfers to a third party located outside Europe for the purpose of the performance of the Services. 

1.4. Security of Processing. For the purposes of clause 8.6(a), Customer is solely responsible for making an independent determination as to whether the technical and organisational measures implemented by Alphacloud meet Customer’s requirements and agrees that (taking into account the state of the art, the costs of implementation, and the nature, scope, context and purposes of the processing of its Personal Data as well as the risks to individuals) the security measures and policies implemented and maintained by Alphacloud provide a level of security appropriate to the risk with respect to its Personal Data. For the purposes of clause 8.6(c), personal data breaches will be handled in accordance with section 6 (Personal Data Incident Management and Notification) of the DPA.    

1.5. General authorisation for use of Sub-processors. Option 2 under clause 9 shall apply. For the purposes of clause 9(a), Alphacloud has Customer’s general authorisation to engage Sub-processors in accordance with section 4 of the DPA. Alphacloud shall make available to Customer the current list of Subprocessors in accordance with Section 4.2 of the DPA. Where Alphacloud enters into the EU P-to-P Transfer Clauses with a Sub-processor in connection with the provision of the Services, Customer hereby grants Alphacloud and Alphacloud’s Affiliates authority to provide a general authorisation on Controller’s behalf for the engagement of sub-processors by Sub-processors engaged in the provision of the Services, as well as decision making and approval authority for the addition or replacement of any such subprocessors.

1.6. Notification of New Sub-processors and Objection Right for new Sub-processors. Pursuant to clause 9(a), Customer acknowledges and expressly agrees that Alphacloud may engage new Sub-processors as described in sections 4.2 and 4.3 of the DPA. Alphacloud shall inform Customer of any changes to Subprocessors following the procedure provided for in section 4.2 of the DPA. 

1.7. Audits of the Standard Contractual Clauses. The parties agree that the audits described in clause 8.9 of the Standard Contractual Clauses shall be carried out in accordance with Section 5.2 (“Audit”) of the DPA.

1.8. Complaints – Redress. For the purposes of clause 11, and subject to section 3 of the DPA, Alphacloud shall inform Data Subjects on its website of a contact point authorised to handle complaints. Alphacloud shall inform Customer if it receives a complaint by, or a dispute from, a Data Subject with respect to Personal Data and shall without undue delay communicate the complaint or dispute to Customer. Alphacloud shall not otherwise have any obligation to handle the request (unless otherwise agreed with Customer). The option under clause 11 shall not apply.

1.9. Liability. Alphacloud’s liability under clause 12(b) shall be limited to any damage caused by its Processing where Alphacloud has not complied with its obligations under the GDPR specifically directed to Processors, or where it has acted outside of or contrary to lawful instructions of Customer, as specified in Article 82 GDPR.

1.10. Certification of Deletion. The parties agree that the certification of deletion of Personal Data that is described in clause 8.5 and 16(d)of the Standard Contractual Clauses shall be provided by Alphacloud to Customer only upon Customer’s written request. 

1.11. Supervision. Clause 13 shall apply as follows:  

1.11.1 Where Customer is established in an EU Member State, the supervisory authority with responsibility for ensuring compliance by Customer with Regulation (EU) 2016/679 as regards the data transfer shall act as competent supervisory authority.  

1.11.2 Where Customer is not established in an EU Member State, but falls within the territorial scope of application of Regulation (EU) 2016/679 in accordance with its Article 3(2) and has appointed a representative pursuant to Article 27(1) of Regulation (EU) 2016/679, the supervisory authority of the Member State in which the representative within the meaning of Article 27(1) of Regulation (EU) 2016/679 is established shall act as competent supervisory authority.  

1.11.3 Where Customer is not established in an EU Member State, but falls within the territorial scope of application of Regulation (EU) 2016/679 in accordance with its Article 3(2) without however having to appoint a representative pursuant to Article 27(2) of Regulation (EU) 2016/679, the Irish Data Protection Commission shall act as competent supervisory authority.

1.11.4 Where Customer is established in the United Kingdom, or falls within the territorial scope of application of the Data Protection Laws of the United Kingdom (“UK Data Protection Laws and Regulations”) the Information Commissioner’s Office (“ICO”) shall act as competent supervisory authority.

1.11.5 Where Customer is established in Switzerland or falls within the territorial scope of application of the Data Protection Laws of Switzerland (“Swiss Data Protection Laws and Regulations,”), the Swiss Federal Data Protection and Information Commissioner shall act as competent supervisory authority insofar as the relevant data transfer is governed by Swiss Data Protection Laws and Regulations.

1.12 Notification of Government Access Requests. For the purposes of clause 15(1)(a), Alphacloud shall notify Customer only and not the Data Subject(s) in case of government access requests. Customer shall be solely responsible for promptly notifying the Data Subject as necessary.  

1.13 Governing Law. The governing law for the purposes of clause 17 shall be the law of the Republic of Ireland.

1.14 Choice of forum and jurisdiction. For the purpose of clause 18 any dispute arising from the Clauses shall be resolved by the courts of the Republic of Ireland.

1.15 Appendix. The Appendix shall be completed as follows:

• The contents of section 1 of Schedule 2 shall form Annex I.A to the Standard Contractual Clauses;  
• The contents of sections 2 to 9 of Schedule 2 shall form Annex I.B to the Standard Contractual Clauses;  
• The contents of section 10 of Schedule 2 shall form Annex I.C to the Standard Contractual Clauses;  
• The contents of section 11 of Schedule 2 shall form Annex II to the Standard Contractual Clauses.
  • Data Exports from the United Kingdom under the Standard Contractual Clauses. In case of any transfers of Personal Data from the United Kingdom governed by UK Data Protection Laws and Regulations, the Mandatory Clauses of the Approved Addendum being the template Addendum B1.0 issued by the ICO and laid before Parliament in accordance with s119A of the Data Protection Act 2018 on 2 February 2022, as it is revised under Section 18 of those Mandatory Clauses (“Approved Addendum”) shall apply. The information required for Tables 1 to 3 of Part One of the Approved Addendum is set out in this Schedule 1 and Schedule 2 of this DPA (as applicable).  For the purposes of Table 4 of Part One of the Approved Addendum, neither party may end the Approved Addendum when it changes.
  • The Standard Contractual Clauses are subject to this DPA and the additional safeguards set out hereunder. The rights and obligations afforded by the Standard Contractual Clauses will be exercised in accordance with this DPA, unless stated otherwise.In the event of any conflict or inconsistency between the body of the DPA and the Standard Contractual Clauses, the Standard Contractual Clauses shall prevail. 

2. ADDITIONAL TERMS FOR THE P-TO-P TRANSFER CLAUSES

      For the purposes of the EU P-to-P Transfer Clauses (only), the parties agree the following.

2.1. Instructions and notifications. For the purposes of clause 8.1(a), Customer hereby informs Alphacloud that it acts as Processor under the instructions of the relevant Controller in respect of Personal Data. Customer warrants that its Processing instructions as set out in the Agreement and the DPA, including its authorizations to Alphacloud for the appointment of Sub-processors in accordance with the DPA, have been authorized by the relevant Controller. Customer shall be solely responsible for forwarding any notifications received by Alphacloud to the relevant Controller where appropriate.  

2.2. Security of Processing. For the purposes of clause 8.6(c) and (d), Alphacloud shall provide notification of a personal data breach concerning Personal Data Processed by Alphacloud to Customer.  

2.3. Documentation and Compliance. For the purposes of clause 8.9, all enquiries from the relevant Controller shall be provided to Alphacloud by Customer. If Alphacloud receives an enquiry directly from a Controller, it shall forward the enquiry to Customer and Customer shall be solely responsible for responding to any such enquiry from the relevant Controller where appropriate.  

2.4. Data Subject Rights. For the purposes of clause 10 and subject to section 3 of the DPA, Alphacloud shall notify Customer about any request it has received directly from a Data Subject without obligation to handle it (unless otherwise agreed), but shall not notify the relevant Controller. Customer shall be solely responsible for cooperating with the relevant Controller in fulfilling the relevant obligations to respond to any such request.  

    

SCHEDULE 2: DESCRIPTION OF PROCESSING/TRANSFER    

CATEGORIES OF DATA SUBJECTS WHOSE PERSONAL DATA IS TRANSFERRED  

Customer may submit personal data to the Services, the extent of which is determined and controlled by Customer and which may include, but is not limited to, personal data relating to the following categories of data subject:

• Authorized Users;
• employees of Customer;
• consultants of Customer;
• contractors of Customer;
• agents of Customer; and/or
• third parties with which Customer conducts business.

CATEGORIES OF PERSONAL DATA TRANSFERRED

 The personal data transferred concern the following categories of data:

Any Personal Data comprised in Customer Data, as defined in the Agreement.  

SPECIAL CATEGORIES OF DATA

Customer may submit personal data to Alphacloud through the Services, the extent of which is determined and controlled by Customer in compliance with applicable Data Protection Law and which may concern the following special categories of data, if any:

• racial or ethnic origin;  
• political opinions;  
• religious or philosophical beliefs;  
• trade-union membership;  
• genetic or biometric data;
• health; and
• sex life.

FREQUENCY OF THE TRANSFER  

The frequency of the transfer (e.g. whether the data is transferred on a one-off or continuous basis):
Continuous basis depending on the use of the Services by Customer.

NATURE OF THE PROCESSING

The nature of the processing is the performance of the Services pursuant to the Agreement.

PURPOSE OF PROCESSING, THE DATA TRANSFER AND FURTHER PROCESSING

Alphacloud will Process Personal Data as necessary to perform the Services pursuant to the Agreement and as further instructed by Customer in its use of the Services.    

DURATION OF PROCESSING

The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine that period:   

Subject to section 8 of the DPA, Alphacloud will Process Personal Data for the duration of the Agreement, unless otherwise agreed upon in writing.  

SUB-PROCESSOR TRANSFERS

For transfers to (sub-) processors, also specify subject matter, nature and duration of the processing:  

 As per 7 above, the Sub-processor will Process Personal Data as necessary to perform the Services pursuant to the Agreement. Subject to section 8 of the DPA, the Sub-processor will Process Personal Data for the duration of the Agreement, unless otherwise agreed in writing.

Identities of the Sub-processors used for the provision of the Services and their country of location are listed under the Sub-processor Lists accessible via our privacy policy.

COMPETENT SUPERVISORY AUTHORITY  

Identify the competent supervisory authority/ies in accordance with clause 13:  

• Where the data exporter is established in an EU Member State: The supervisory authority with responsibility for ensuring compliance by the data exporter with Regulation (EU) 2016/679 as regards the data transfer shall act as competent supervisory authority.  
• Where the data exporter is not established in an EU Member State, but falls within the territorial scope of application of Regulation (EU) 2016/679 in accordance with its Article 3(2) and has appointed a representative pursuant to Article 27(1) of Regulation (EU) 2016/679: The supervisory authority of the Member State in which the representative within the meaning of Article 27(1) of Regulation (EU) 2016/679 is established shall act as the competent supervisory authority.
• Where the data exporter is not established in an EU Member State, but falls within the territorial scope of application of Regulation (EU) 2016/679 in accordance with its Article 3(2) without however having to appoint a representative pursuant to Article 27(2) of Regulation (EU) 2016/679: the Irish Data Protection Commission shall act as the competent supervisory authority.
• Where the data exporter is established in the United Kingdom, the Information Commissioner’s Office Shall Act as the competent supervisory authority.  

TECHNICAL AND ORGANISATIONAL MEASURES

Data importer will maintain administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Personal Data uploaded to the Services.
Data importer will not materially decrease the overall security of the Services during a subscription term. Data Subject Requests shall be handled in accordance with section 3 of the DPA.